Page loading

loading icon
 

Comment summary


Really enjoyed the trip to Cuba and flexibility of having a car rental to get around. Very grateful that Kristen was able to help sort out the car after some initial administrative issues at the rental company were resolved by her very efficiently. Excellent service, really helped us to get the car rental we wanted for our trip.

G. Gareth 23/03/2017 4:57 pm More
Had you been to Cuba before this trip?
No

How did you hear about MacQueen's Island Tours/WoWCuba?
Web Search

Other:


Car Rental Services


Voucher delivery
Very Good

Overall Satisfaction
Very Good

Please comment on any low ratings above


What was the best/most memorable part of the tour?
Really enjoyed the trip to Cuba and flexibility of having a car rental to get around.

What was your least favorite part of the tour?
Very grateful that Kristen was able to help sort out the car after some initial problems at the rental company. Some administrative issues at the rental company were resolved by Kristen very efficiently.

How could our services be improved?
I was very happy with the service from both David our initial contact and Kristen. Very helpful in finding us a rental and helped to resolve issues mentioned above at the rental company.

What made you choose our organization over our competitors for this trip?
We red reviews online and was easy to get in-touch about making a booking.

Are you willing to act as a reference for potential future participants on this trip?
Yes

Can we publish your feedback?
Yes, use my initial/last name(ex. J. Smith)

If you wanted to persuade a friend to choose us when they come to Cuba, what would you tell them? (Please type it as if you were talking to them.)
Really enjoyed the trip to Cuba and flexibility of having a car rental to get around. Very grateful that Kristen was able to help sort out the car after some initial administrative issues at the rental company were resolved by her very efficiently. Excellent service, really helped us to get the car rental we wanted for our trip.

G. Gareth 23/03/2017 4:57 pm More
    Heartfelt thanks for the kind comments and understanding. We're so glad to hear everything worked out! K. MacQueen 24/03/2017 12:36 pm More
    Heartfelt thanks for the kind comments and understanding. We're so glad to hear everything worked out! K. MacQueen 24/03/2017 12:36 pm More

The staff was exceptional and provided just the right amount of support. We never felt under supported or over coddled. Your folks from Danny on down know how people like to be treated. Our group was small 8 total and it seemed like they truly cared individually for each person and their special requirements. Don't wait. And don't book with anyone else.

A. & C Minvielle 11/03/2017 2:46 pm More
Bicycle circuit
Western

Had you been to Cuba before this trip?
No

a) What were your expectations of Cuba as a destination prior to making this trip?


b) Did your travel to Cuba significantly change your concept of the country and how?


Previous organised cycle tours you've participated in?
2-5

How did you hear about MacQueen's Island Tours/WoWCuba?
Web Search

Other:


Travel Services (if applicable)
Good

Tour Itinerary
Very Good

Tour Staff
Best

Equipment
Best

Accommodations
Very Good

Meals
Very Good

Entertainment & Leisure Activities
Very Good

Enjoyment to Cost Ratio
Very Good

Expectations Met
Very Good

Overall Satisfaction
Very Good

Please comment on any low ratings above


What was the best/most memorable part of the tour?
The staff was exceptional and provided just the right amount of support. We never felt under supported or over coddled. Your folks from Danny on down know how people like to be treated.Our group was small 8 total and it seemed like they truly cared individually for each person and their special requirements. My only objection was the Hugh amounts of food that went untouched and left me feeling like an ungreatful,wasteful, person taking advantage of others who have so much less.

What was your least favorite part of the tour?
My least favorite part of the tour was having too little time in each spot to actually get to explore . we would arrive in afternoon and have to pack up and move on early next morning. The one place we spent two nights was really special.

What was the best meal of the tour?
Impossible to choose just one. The pizza at el piccolo was superb and dinner at el ajiaco very fresh and authentic. Dinner at el olivo was also one of my favorites and the finale at cristobal is hard to top.

What was the worst meal of the tour?
The buffet at. La moka.

What part of the trip exceeded your expectations?
The staff exceded my expectations in every way.

How could the tour be improved?
Bathroom opportunities for the ladies were my only. downside.

What made you choose our organization over our competitors for this trip?
Really did not see any competition or reference to other companies.

What WoWCuba/MacQueen’s Island Tours staff exceeded or fell short of your expectations, and how?
Can't say enough good things about the staff. Each one was exceptional in my experience.

Are you willing to act as a reference for potential future participants on this trip?
Yes

Can we publish your feedback?
Yes, use my initial/last name(ex. J. Smith)

If you wanted to persuade a friend to choose us when they come to Cuba, what would you tell them? (Please type it as if you were talking to them.)
The staff was exceptional and provided just the right amount of support. We never felt under supported or over coddled. Your folks from Danny on down know how people like to be treated. Our group was small 8 total and it seemed like they truly cared individually for each person and their special requirements. Don't wait. And don't book with anyone else.

A. & C Minvielle 11/03/2017 2:46 pm More

Great bikes, interesting itinerary, beautiful scenery, fabulous staff, well organized and good food. It is a wonderful way to see the Cuban countryside and way of life.

S. Keir 10/03/2017 4:30 pm More
Bicycle circuit
Western

Had you been to Cuba before this trip?
No

a) What were your expectations of Cuba as a destination prior to making this trip?


b) Did your travel to Cuba significantly change your concept of the country and how?


Previous organised cycle tours you've participated in?
2-5

How did you hear about MacQueen's Island Tours/WoWCuba?
Word of Mouth

Other:


Travel Services (if applicable)


Tour Itinerary
Very Good

Tour Staff
Best

Equipment
Very Good

Accommodations
Very Good

Meals
Very Good

Entertainment & Leisure Activities
Very Good

Enjoyment to Cost Ratio
Good

Expectations Met
Very Good

Overall Satisfaction
Very Good

Please comment on any low ratings above


What was the best/most memorable part of the tour?
Loved cycling through the countryside and the walking tour of Havana.

What was your least favorite part of the tour?
When there was no water for a shower at Rancho San Vicente and the wait to check in at Memories of Miramar

What was the best meal of the tour?
El Piccolo, Starbien, El Olivo and San Cristobal

What was the worst meal of the tour?
Rancho San Vicente

What part of the trip exceeded your expectations?
Food was much better than I thought it would be.

How could the tour be improved?
Some very rough roads in places but not sure how they could be avoided. Not sure the e-bikes are compatible with the other bikes.

What made you choose our organization over our competitors for this trip?
Your equipment and organization. Recommended by a friend who took the tour a few years ago.

What WoWCuba/MacQueen’s Island Tours staff exceeded or fell short of your expectations, and how?
All staff were outstanding! Dan was cheerful, fun and took exceptional care of everyone, as did all the guides.

Are you willing to act as a reference for potential future participants on this trip?
Yes

Can we publish your feedback?
Yes, use my initial/last name(ex. J. Smith)

If you wanted to persuade a friend to choose us when they come to Cuba, what would you tell them? (Please type it as if you were talking to them.)
Great bikes, interesting itinerary, beautiful scenery, fabulous staff, well organized and good food. It is a wonderful way to see the Cuban countryside and way of life.

S. Keir 10/03/2017 4:30 pm More

The staff and the care we received far exceeded my expectations.

F. Redmon & L. Darling 08/03/2017 5:17 pm More
Bicycle circuit
Western

Had you been to Cuba before this trip?
No

a) What were your expectations of Cuba as a destination prior to making this trip?
See Cuba before the influx of tourists that will happen when the US embargo is ended(I hope). Explore a bike tour as a travel mode in a foreign country.

b) Did your travel to Cuba significantly change your concept of the country and how?
My tour saddened me to see the decay that is evident everywhere. The Cuban people were amazing in their will to survive with good spirits intact.

Previous organised cycle tours you've participated in?
0

How did you hear about MacQueen's Island Tours/WoWCuba?
Word of Mouth

Other:


Travel Services (if applicable)
Best

Tour Itinerary
Best

Tour Staff
Best

Equipment
Very Good

Accommodations
Best

Meals
Best

Entertainment & Leisure Activities
Best

Enjoyment to Cost Ratio
Best

Expectations Met
Best

Overall Satisfaction
Best

Please comment on any low ratings above
Extremely impressed by the level of care we received. I wanted a 3rd chain ring on my bike for my old knees. But no electric bike.

What was the best/most memorable part of the tour?
Scenery

What was your least favorite part of the tour?
Grinding uphill without that 3rd chain ring ..

What was the best meal of the tour?
Many Too large meals that were very enjoyable and overcame my ability to burn calories.

What was the worst meal of the tour?


What part of the trip exceeded your expectations?


How could the tour be improved?


What made you choose our organization over our competitors for this trip?
Word of mouth from former happy participants.

What WoWCuba/MacQueen’s Island Tours staff exceeded or fell short of your expectations, and how?
The level of care exceeded my expectations.

Are you willing to act as a reference for potential future participants on this trip?
Yes

Can we publish your feedback?
Yes, use my initial/last name(ex. J. Smith)

If you wanted to persuade a friend to choose us when they come to Cuba, what would you tell them? (Please type it as if you were talking to them.)
The staff and the care we received far exceeded my expectations.

F. Redmon & L. Darling 08/03/2017 5:17 pm More

Seeing Cuba from a bicycle, rolling through the countryside and small towns, sharing the road with oxcarts and tractors, hearing from Jorge and Dayan and Danny the history and significance of what we were seeing, and the details of the Cubans’ lives, education, duties, responsibilities, and the transitions their society is undergoing was fascinating. You will be looked after and included as if you were family. You can trust these guys to show you the best time available. The equipment and experiences are well chosen and thoughtfully provided. They bend over backward to accommodate their guests

O. Rick 06/03/2017 6:31 pm More
Bicycle circuit
Western

Had you been to Cuba before this trip?
No

a) What were your expectations of Cuba as a destination prior to making this trip?


b) Did your travel to Cuba significantly change your concept of the country and how?
USA

Previous organised cycle tours you've participated in?
0

How did you hear about MacQueen's Island Tours/WoWCuba?
Word of Mouth

Other:


Travel Services (if applicable)


Tour Itinerary
Very Good

Tour Staff
Best

Equipment
Best

Accommodations
Best

Meals
Best

Entertainment & Leisure Activities
Very Good

Enjoyment to Cost Ratio
Very Good

Expectations Met
Very Good

Overall Satisfaction
Best

Please comment on any low ratings above
We were impressed and pleased with th experience

What was the best/most memorable part of the tour?
Seeing Cuba from a bicycle, rolling through the countryside and small towns, sharing the road with oxcarts and tractors, hearing from Jorge and Dayan and Danny the history and significance of what we were seeing, and the details of the Cubans' lives, education, duties, responsibilities, and the transitions their society is undergoing was fascinating.

What was your least favorite part of the tour?
I'm drawing a blank on this one. It was all pretty damn good.

What was the best meal of the tour?
All the meals were good, except there was too much food!

What was the worst meal of the tour?


What part of the trip exceeded your expectations?
The bikes were awesome

How could the tour be improved?
No suggestions

What made you choose our organization over our competitors for this trip?


What WoWCuba/MacQueen’s Island Tours staff exceeded or fell short of your expectations, and how?


Are you willing to act as a reference for potential future participants on this trip?
No

Can we publish your feedback?
Yes, use my initial/last name(ex. J. Smith)

If you wanted to persuade a friend to choose us when they come to Cuba, what would you tell them? (Please type it as if you were talking to them.)
Seeing Cuba from a bicycle, rolling through the countryside and small towns, sharing the road with oxcarts and tractors, hearing from Jorge and Dayan and Danny the history and significance of what we were seeing, and the details of the Cubans’ lives, education, duties, responsibilities, and the transitions their society is undergoing was fascinating. You will be looked after and included as if you were family. You can trust these guys to show you the best time available. The equipment and experiences are well chosen and thoughtfully provided. They bend over backward to accommodate their guests

O. Rick 06/03/2017 6:31 pm More

Cuba does not have to be a resort only vacation. Cuba is a unique destination and to see it by bicycle is the greatest. The people are friendly and appreciative and the country deserves our interest and curiosity. The nature reserves, the colonial towns, the history, the farm culture, the mix of belief and the music and dance all draw a visitor in and make you glad you came.

J. Van Houwelingen 03/03/2017 5:03 pm More
Bicycle circuit
Western

Had you been to Cuba before this trip?
Yes

a) What were your expectations of Cuba as a destination prior to making this trip?
Expectations of a 2 week cycle trip (I did Western + Central) with quality bikes, adequate support vehicle, friendly knowledgeable organized staff, and reasonably nice places to stay. All these expectations were met to the fullest - and then some!

b) Did your travel to Cuba significantly change your concept of the country and how?
There were more tourists in Cuba (cities in particular) then I expected to see. More Americans certainly then I expected to see. And (for the sake of Cuba), this was good to see. I knew the people were friendly and the countryside poor. The people certainly were friendly and virtually anyone you would say Hola! to as you passed on your bike, would answer the same. Still, it was difficult to see the hard work of making a living in the countryside continues today, with low tech (and very little solar energy)

Previous organised cycle tours you've participated in?
2-5

How did you hear about MacQueen's Island Tours/WoWCuba?
Web Search

Other:


Travel Services (if applicable)


Tour Itinerary
Best

Tour Staff
Best

Equipment
Best

Accommodations
Best

Meals
Best

Entertainment & Leisure Activities
Best

Enjoyment to Cost Ratio
Very Good

Expectations Met
Very Good

Overall Satisfaction
Very Good

Please comment on any low ratings above
The less then BEST rating is primarily because I was sick the whole two weeks, coughing and low energy and I blamed this on the air pollution and heat etc. This was definitely a downer (though lucky I had chosen single accommodation) but certainly nobody's fault and I enjoyed both the weeks as well as I could in spite of this situation. I was not sick enough to pursue medical attention and certainly would have ask Danny to help if I thought that was needed.

What was the best/most memorable part of the tour?
I enjoyed everything that was planned, Vinales, the Moka eco hotel, nature reserves and botanical gardens (guided tours), Che mausoleum, the farmlands of different kinds we passed through, Trinidad + Cienfuegos, the salsa lessons (!), Giron, the walking tour of Old Havana, and the markets

What was your least favorite part of the tour?
The main disappointment I have is that I DO NOT HAVE A CHE jersey that fits - I know you were at the end of your supply. However I have a deluxe XL Che shirt and really - I need a deluxe L Che shirt. Danny said he would send me one and I hope this true. I love that shirt and really do need to have the right size. Please make a note.

What was the best meal of the tour?
The finale meal at the San Cristobal Paladar was marvelous but MANY meals were marvelous and in fact, often, there was too much food served.

What was the worst meal of the tour?
I don't remember any poor meal

What part of the trip exceeded your expectations?
Danny, Dayan, Jorge and Javier were all excellent and continuously helpful, supportive, inclusive, organized and on the scene. Couldn't have been better.

How could the tour be improved?
A packing list sent out ahead of time would be helpful. I have some nice photos and am happy to share them with you if you are interested.

What made you choose our organization over our competitors for this trip?
You had a possibility of doing two weeks cycling - western and central back to back - and since I am retired and wanted to go for two weeks - this was appealing to me. I'm glad I did it that way.

What WoWCuba/MacQueen’s Island Tours staff exceeded or fell short of your expectations, and how?
All four were great. I didn't want to need the support but I did need the support and I had it. All made sure everyone felt included and comfortable. Jorge brought me a cheese sandwich I requested instead of going to supper one night and that was great.

Are you willing to act as a reference for potential future participants on this trip?
Yes

Can we publish your feedback?
Yes, use my initial/last name(ex. J. Smith)

If you wanted to persuade a friend to choose us when they come to Cuba, what would you tell them? (Please type it as if you were talking to them.)
Cuba does not have to be a resort only vacation. Cuba is a unique destination and to see it by bicycle is the greatest. The people are friendly and appreciative and the country deserves our interest and curiosity. The nature reserves, the colonial towns, the history, the farm culture, the mix of belief and the music and dance all draw a visitor in and make you glad you came.

J. Van Houwelingen 03/03/2017 5:03 pm More

WoWCuba has great relationships with the hotels and restaurants so we received the best services. Also, the staff did everything they could to make the trip enjoyable.

K. Matthews 01/03/2017 11:14 pm More
Bicycle circuit
Western

Had you been to Cuba before this trip?
No

a) What were your expectations of Cuba as a destination prior to making this trip?


b) Did your travel to Cuba significantly change your concept of the country and how?


Previous organised cycle tours you've participated in?
6-10

How did you hear about MacQueen's Island Tours/WoWCuba?
Word of Mouth

Other:


Travel Services (if applicable)
Fair

Tour Itinerary
Good

Tour Staff
Best

Equipment
Best

Accommodations
Very Good

Meals
Very Good

Entertainment & Leisure Activities
Good

Enjoyment to Cost Ratio
Very Good

Expectations Met
Good

Overall Satisfaction
Very Good

Please comment on any low ratings above
In looking at the itinerary I thought we would have time some free time in Havana so I didn't schedule any extra time there. I wished we had more time in Havana.

What was the best/most memorable part of the tour?
Eco lodge and riding in that area

What was your least favorite part of the tour?
Checking into the hotel the last night

What was the best meal of the tour?
They were all so similar it's hard to say.

What was the worst meal of the tour?


What part of the trip exceeded your expectations?
The way the rides were organized for us to have the best experiences.

How could the tour be improved?
More time in Havana

What made you choose our organization over our competitors for this trip?
Recommendation

What WoWCuba/MacQueen’s Island Tours staff exceeded or fell short of your expectations, and how?
Not sure why flight reservations were made through Cubana Airlines since they have a poor record for safety and schedules.

Are you willing to act as a reference for potential future participants on this trip?
Yes

Can we publish your feedback?
Yes, use my initial/last name(ex. J. Smith)

If you wanted to persuade a friend to choose us when they come to Cuba, what would you tell them? (Please type it as if you were talking to them.)
WoWCuba has great relationships with the hotels and restaurants so we received the best services. Also, the staff did everything they could to make the trip enjoyable.

K. Matthews 01/03/2017 11:14 pm More

The tour crew makes or breaks this type of trip. Ours were first rate. They provided great background about the history of Cuba and personal stories that illuminated the Cuba of today. They took wonderful care of us. I can’t say enough about how great this trip was. The bike expert really knew his stuff, the driver was excellent, the tour guide provided fascinating information and the tour leader just never seemed to stop thinking about what we might need. And so much fun! I’m telling everyone I know about WoWCuba. Itinerary is well thought-out and takes you through small towns, so you get a feel for how people live. The crew were very professional, very friendly and very knowledgeable. They genuinely want you to have a good time and you feel quite taken care of in the best possible way. They take you to restaurants they they know and like. And the trip has a great balance of riding time and free time.

P. Ginsburg 01/03/2017 10:37 pm More
Bicycle circuit
Central

Had you been to Cuba before this trip?
No

a) What were your expectations of Cuba as a destination prior to making this trip?
I didn't have a lot of expectations. I had read that it's a good place to road bike and that was absolutely true!

b) Did your travel to Cuba significantly change your concept of the country and how?
Yes, the trip did change my concept of Cuba. While the health care literacy rate are stellar, people want for very basic things. The internet was more difficult to use than I expected. I found people quite friendly. I thought the contemporary personal styles (hairstyles and clothing, for example) was an interesting juxtaposition against old style transportation systems (horse and even ox-drawn wagons) and farming. I was very impressed with the way old cars are kept operating, which to me indicated creativity and imagination!

Previous organised cycle tours you've participated in?
2-5

How did you hear about MacQueen's Island Tours/WoWCuba?
Web Search

Other:


Travel Services (if applicable)
Best

Tour Itinerary
Very Good

Tour Staff
Best

Equipment
Very Good

Accommodations
Very Good

Meals
Very Good

Entertainment & Leisure Activities
Very Good

Enjoyment to Cost Ratio
Best

Expectations Met
Best

Overall Satisfaction
Best

Please comment on any low ratings above
The tour crew makes or breaks this type of trip. Ours were first rate. They provided great background about the history of Cuba and personal stories that illuminated the Cuba of today. They took wonderful care of us. I can't say enough about how great this trip was. The bike expert really knew his stuff, the driver was excellent, the tour guide provided fascinating information and the tour leader just never seemed to stop thinking about what we might need. And so much fun! I'm telling everyone I know abut WoWCuba.

What was the best/most memorable part of the tour?
Hard to say. I can't think of any single thing except how great the crew was in introducing us to Cuba.

What was your least favorite part of the tour?
There wasn't one!

What was the best meal of the tour?
San Cristobal in Havana. Honorable mention goes to the neighborhood joint Danny took us to (his family was there, too).

What was the worst meal of the tour?
There wasn't really a worst meal. Of course, the food does tend to be all the same. That's just Cuba.

What part of the trip exceeded your expectations?
Quality of the tour guides; biking through small towns.

How could the tour be improved?
No suggestions. I thought it was wonderful!

What made you choose our organization over our competitors for this trip?
Process of elimination - it was what worked with our schedules and budgets.

What WoWCuba/MacQueen’s Island Tours staff exceeded or fell short of your expectations, and how?
Exceeded expectations. See above.

Are you willing to act as a reference for potential future participants on this trip?
Yes

Can we publish your feedback?
Yes, use my initial/last name(ex. J. Smith)

If you wanted to persuade a friend to choose us when they come to Cuba, what would you tell them? (Please type it as if you were talking to them.)
The tour crew makes or breaks this type of trip. Ours were first rate. They provided great background about the history of Cuba and personal stories that illuminated the Cuba of today. They took wonderful care of us. I can’t say enough about how great this trip was. The bike expert really knew his stuff, the driver was excellent, the tour guide provided fascinating information and the tour leader just never seemed to stop thinking about what we might need. And so much fun! I’m telling everyone I know about WoWCuba. Itinerary is well thought-out and takes you through small towns, so you get a feel for how people live. The crew were very professional, very friendly and very knowledgeable. They genuinely want you to have a good time and you feel quite taken care of in the best possible way. They take you to restaurants they they know and like. And the trip has a great balance of riding time and free time.

P. Ginsburg 01/03/2017 10:37 pm More

If you want to have the trip of a lifetime in one of the most friendly countries I've ever been, with excellent staff, great food and spectacular scenery, this would be the trip to take. And do so before Trump screws it up and sends the country back into a tailspin!

D. Ramseur 01/03/2017 7:21 pm More
Bicycle circuit
Central

Had you been to Cuba before this trip?
Yes

a) What were your expectations of Cuba as a destination prior to making this trip?
I was only in Havana for about 3 days before many years ago so looked forward to seeing the countryside and your trip accomplished that for me. I also wanted to see how and if the country was changing with new US attitudes toward interaction.

b) Did your travel to Cuba significantly change your concept of the country and how?
I detected economic improvements and probably a more positive view of life by Cubans this trip compared to a decade ago. Was fabulous seeing how Cubans live outside the big city.

Previous organised cycle tours you've participated in?
0

How did you hear about MacQueen's Island Tours/WoWCuba?
Web Search

Other:


Travel Services (if applicable)
Best

Tour Itinerary
Best

Tour Staff
Best

Equipment
Best

Accommodations
Best

Meals
Best

Entertainment & Leisure Activities
Best

Enjoyment to Cost Ratio
Best

Expectations Met
Best

Overall Satisfaction
Best

Please comment on any low ratings above


What was the best/most memorable part of the tour?
Having opportunities to talk to regular Cubans in city squares and on the streets as time permitted. Also loved seeing the countryside.

What was your least favorite part of the tour?
I was a little frustrated with the info we received after signing up but before we headed to Cuba. I found the responses to questions incomplete and not all that helpful so had to go to other sources, such as friends who had been to Cuba.

What was the best meal of the tour?
Final night in the restaurant where Obama ate in Havana

What was the worst meal of the tour?
I don't consider any of the meals bad - my only complaint about the food was there was too much of it. I could have done with lighter meals, especially at lunch.

What part of the trip exceeded your expectations?
The on-the-ground staff went out of their way to accommodate us. They brought in a salsa dance instructor when we expressed interest in salsa dancing. They gave us cigars when we expressed interested in buying a few. Really knowledgeable handlers who traveled with us.

How could the tour be improved?
I would loved to have had a more educational experience, such as bringing in a guest speaker to a meal or an afternoon drink. The staff was very well informed about Cuba but would have been great to talk to a journalist or academic about current events.

What made you choose our organization over our competitors for this trip?
Calendar and itinerary

What WoWCuba/MacQueen’s Island Tours staff exceeded or fell short of your expectations, and how?
Addressed this earlier

Are you willing to act as a reference for potential future participants on this trip?
Yes

Can we publish your feedback?
Yes, use my initial/last name(ex. J. Smith)

If you wanted to persuade a friend to choose us when they come to Cuba, what would you tell them? (Please type it as if you were talking to them.)
If you want to have the trip of a lifetime in one of the most friendly countries I've ever been, with excellent staff, great food and spectacular scenery, this would be the trip to take. And do so before Trump screws it up and sends the country back into a tailspin!

D. Ramseur 01/03/2017 7:21 pm More

How well organized and smooth everything ran, from riding to snacking to info about National Parks to the culture, very professional in every way. Danny and his crew want everyone to be happy and satisfied. They were quick to change things when conditions warranted and always looked after the welfare of the group. This is the way to see Cuba, step out of Havana after a few days there before the trip and learn the Cuban landscape and friendliness of the countryside. You will be surprised by the accommodations, food and open roads on the trip. You will not find friendlier, more knowledgeable and helpful staff; and the miles will glide by.

S. ONeil 01/03/2017 4:01 pm More
Bicycle circuit
Western

Had you been to Cuba before this trip?
No

a) What were your expectations of Cuba as a destination prior to making this trip?
Was hoping to learn about the culture and the political and cultural changes that have been occurring in the last few years along with riding through the countryside

b) Did your travel to Cuba significantly change your concept of the country and how?
Yes, I really had no image before but have a good sense from all the info from the guides,etc.

Previous organised cycle tours you've participated in?
2-5

How did you hear about MacQueen's Island Tours/WoWCuba?
Web Search

Other:


Travel Services (if applicable)
Best

Tour Itinerary
Best

Tour Staff
Best

Equipment
Best

Accommodations
Best

Meals
Very Good

Entertainment & Leisure Activities
Very Good

Enjoyment to Cost Ratio
Best

Expectations Met
Best

Overall Satisfaction
Best

Please comment on any low ratings above
It is Cuba and you cannot expect to have a "best" rating on the food. Overall, the food was very good

What was the best/most memorable part of the tour?
Danny and his guides were so very much fun and instructive, it ran like clockwork

What was your least favorite part of the tour?
The food in the government run hotel that we stayed

What was the best meal of the tour?
The meal outside of Havana and the last night in Havana,very delicious.

What was the worst meal of the tour?
Government run hotel lunch and dinner

What part of the trip exceeded your expectations?
How well organized and smooth everything ran, from riding to snacking to info about National Parks to the culture, very professional in every way. Danny and his crew want everyone to be happy and satisfied. They were quick to change things when conditions warranted and always looked after the welfare of the group.

How could the tour be improved?
Starting a little earlier the first day since we didn't start riding til 10:30 and it was pretty hot by then

What made you choose our organization over our competitors for this trip?
The website and also we called with questions that were answered immediately

What WoWCuba/MacQueen’s Island Tours staff exceeded or fell short of your expectations, and how?
Danny, Dylan, Jorge and Javier were all fantastic in every way!!!!

Are you willing to act as a reference for potential future participants on this trip?
Yes

Can we publish your feedback?
Yes, use my initial/last name(ex. J. Smith)

If you wanted to persuade a friend to choose us when they come to Cuba, what would you tell them? (Please type it as if you were talking to them.)
How well organized and smooth everything ran, from riding to snacking to info about National Parks to the culture, very professional in every way. Danny and his crew want everyone to be happy and satisfied. They were quick to change things when conditions warranted and always looked after the welfare of the group. This is the way to see Cuba, step out of Havana after a few days there before the trip and learn the Cuban landscape and friendliness of the countryside. You will be surprised by the accommodations, food and open roads on the trip. You will not find friendlier, more knowledgeable and helpful staff; and the miles will glide by.

S. ONeil 01/03/2017 4:01 pm More

The most pleasurable part of the trip was the team Danny, Dayan, George, and (in the background) Kristen. There seems to be a perfect sense of coordination, personalities, abilities and sensitivity to individual participants in the group, attending to details. They all made the trip, really, one of the best trips I have ever been on. The route chosen, too, was remarkable. The combination of country, villages, city were perfectly balanced and there was never too much of one over another experience. Arts, music and history and political perspectives were nicely related by all three group leaders. George did a beautiful job relating his knowledge. I feel fortunate to have been a part of this group. I am already planning to go on another bike trip with WoWCuba. Anyone who is interested in having an unforgettable experience in Cuba, must explore the possibility of WoWCuba.

G. Alon 01/03/2017 2:56 pm More
Bicycle circuit
Western

Had you been to Cuba before this trip?
No

a) What were your expectations of Cuba as a destination prior to making this trip?


b) Did your travel to Cuba significantly change your concept of the country and how?


Previous organised cycle tours you've participated in?
10+

How did you hear about MacQueen's Island Tours/WoWCuba?
Word of Mouth

Other:
I also searched and found you on the net. Then, coincidentally spoke with friends who found you....somehow, thank goodness.

Travel Services (if applicable)
Best

Tour Itinerary
Best

Tour Staff
Best

Equipment
Very Good

Accommodations
Best

Meals
Best

Entertainment & Leisure Activities
Best

Enjoyment to Cost Ratio
Best

Expectations Met
Best

Overall Satisfaction
Best

Please comment on any low ratings above
There was really nothing I would change or request to be different than it was. The "very good" rating on cost ratio was there only because of my own limitations rather than for anything you are responsible. I think the cost for a vegetarian traveling solo the food was not varied. I believe this is not due to anything but the availability of varied vegetarian food in Cuba. The cost ratio for food in comparison to what the rest of the group received was imbalanced, therefore. While the rest of the group age, extensive sea food, variety of meats and chicken etc., most of my food consisted of rice and beans. Danny, Gorge, and Dayan made several over the top efforts to create a satisfactory food situation for me and were successful some of the time. I want to commend them all for their efforts. I have NO complaints about the food. It would have been nice to have some $ adjustment for that, however, there were so many compensating factors that I really have no complaints at all.

What was the best/most memorable part of the tour?
The most pleasurable part of the trip was the team Danny, Dayan, Gorge, and (in the background) Kristen. There seems to be a perfect sense of coordination, personalities, abilities and sensitivity to individual participants in the group, attending to details. They all made the trip, really, one of the best trips I have ever been on. The route chosen, too, was remarkable. The combination of country, villages, city were perfectly balanced and there was never too much of one over another experience. Arts, music and history and political perspectives were nicely related by all three group leaders. Gorge did a beautiful job relating his knowledge. I feel fortunate to have been a part of this group. I am already planning to go on another bike trip with WOW Cuba. Anyone who is interested in having an unforgettable experience in Cuba, must explore the possibility of WOW Cuba.

What was your least favorite part of the tour?
The trip was a bit short in comparison to my personal interests in cultures and remote places to go. This, again, is by no means a responsibility or anything created by WOW Cuba.

What was the best meal of the tour?
All meals, except the lunch meal near the Soroa hotel were great. One stand in my mind as being fantastic was the Farmer's house meal. Also the meal we had at Vinales was excellent. Food was never a negative issue We had more food than we could finish and always tasty and nicely presented.

What was the worst meal of the tour?
Lunch at the entrance to the waterfall. Lunch was not tasty nor presented nicely. Of, course with he generosity of our group leaders, we had an extra beer or so......

What part of the trip exceeded your expectations?
The hotels were always much more sophisticated and accommodating than I had anticipated. Our tour guides, by far, made the trip a wonderful one. Their knowledge, passion and compassion for Cuba and the world made intellectual curiosity begin interesting conversations.

How could the tour be improved?
I would liked to have had one night of cultural performance or experience. (this may be very difficult to coordinate). We had plenty of cultural experiences that were rich and full. However, I would have enjoyed a musical performance or dance performance that was culturally focused.

What made you choose our organization over our competitors for this trip?
Some of this was word of mouth and other is just wonderful luck.

What WoWCuba/MacQueen’s Island Tours staff exceeded or fell short of your expectations, and how?
Really, they were all fantastic personally and professionally. Above and beyond in accommodating and sensitivity to personal needs and group needs.

Are you willing to act as a reference for potential future participants on this trip?
Yes

Can we publish your feedback?
Yes, use my initial/last name(ex. J. Smith)

If you wanted to persuade a friend to choose us when they come to Cuba, what would you tell them? (Please type it as if you were talking to them.)
The most pleasurable part of the trip was the team Danny, Dayan, George, and (in the background) Kristen. There seems to be a perfect sense of coordination, personalities, abilities and sensitivity to individual participants in the group, attending to details. They all made the trip, really, one of the best trips I have ever been on. The route chosen, too, was remarkable. The combination of country, villages, city were perfectly balanced and there was never too much of one over another experience. Arts, music and history and political perspectives were nicely related by all three group leaders. George did a beautiful job relating his knowledge. I feel fortunate to have been a part of this group. I am already planning to go on another bike trip with WoWCuba. Anyone who is interested in having an unforgettable experience in Cuba, must explore the possibility of WoWCuba.

G. Alon 01/03/2017 2:56 pm More

If you are having a hard time finding a car check out this place. They do have an English-speaking agent in Havana and they do answer the phone and are real! Additionally they will take most of your payment with your credit card which is very helpful

S. Shellie 28/02/2017 1:33 pm More
Had you been to Cuba before this trip?
No

How did you hear about MacQueen's Island Tours/WoWCuba?


Other:
trip advisor

Car Rental Services


Voucher delivery
Fair

Overall Satisfaction
Good

Please comment on any low ratings above
We did not have internet service and were under a time constraint. The evening before our rental we had an email saying it was not confirmed and then very shortly after, one that said it was confirmed and our credit card was charged. If I had only seen the first one I would have been quite upset to find that my credit card was charged after just being told it was not. However it worked out and we were happy with our rental car. Having the freedom to enjoy our own itinerary

What was the best/most memorable part of the tour?


What was your least favorite part of the tour?
Stressing out about alternative plans due to late notice on the rental car and the citie's shortage of availability.

How could our services be improved?
Perhaps for an American traveler it would be helpful to know that the destination we were headed to to receive our rental car may look like a dilapidated building with nobody there? We you waited and we're pretty uncertain if it was an actual business, and we're happy to find that a person did, and we walked under the half closed rusted gate into their office. I understand now how things are and Cuba and I'm not disappointed, however this might settle other people in the future to know this ahead of time

What made you choose our organization over our competitors for this trip?
You were the only company left with any hope of any availability after I was scammed by a different company on the internet and had planned my trip with the assumption of having a rental car

Are you willing to act as a reference for potential future participants on this trip?
Yes

Can we publish your feedback?
Yes, use my initial/last name(ex. J. Smith)

If you wanted to persuade a friend to choose us when they come to Cuba, what would you tell them? (Please type it as if you were talking to them.)
If you are having a hard time finding a car check out this place. They do have an English-speaking agent in Havana and they do answer the phone and are real! Additionally they will take most of your payment with your credit card which is very helpful

S. Shellie 28/02/2017 1:33 pm More

If you're looking for a great way to tour Cuba, choose WoWCuba cycling tours. There is no better way to see the country than cycling through sugar cane and rice fields, waving and shouting "Hola" to farmers on their horse-drawn buggies, exploring small villages and towns as well as the larger cities. The bikes were excellent and the guides were exceptionally experienced and knowledgeable, being Cubans or Cuban/Americans themselves. They even arranged for salsa dance lessons before heading out to tour Trinidad's nightly music and dance events!

M. (Mary) McCammon 22/02/2017 6:36 pm More
Bicycle circuit
Central

Had you been to Cuba before this trip?
No

a) What were your expectations of Cuba as a destination prior to making this trip?


b) Did your travel to Cuba significantly change your concept of the country and how?


Previous organised cycle tours you've participated in?
6-10

How did you hear about MacQueen's Island Tours/WoWCuba?
Web Search

Other:


Travel Services (if applicable)
Very Good

Tour Itinerary
Best

Tour Staff
Best

Equipment
Best

Accommodations
Very Good

Meals
Very Good

Entertainment & Leisure Activities
Very Good

Enjoyment to Cost Ratio
Very Good

Expectations Met
Best

Overall Satisfaction
Best

Please comment on any low ratings above
I did not like the bigger hotels - too touristy, and kind of run down and grungy for the most part. Liked the smaller ones (Trinidad and Sancti Spiritus) better.

What was the best/most memorable part of the tour?
This was a great way to visit the country - cycling through the countryside and the small towns, meeting people, and having knowledgeable guides.

What was your least favorite part of the tour?
The 6 hour bus trip to get to the starting point. The diesel truck fumes going uphill!

What was the best meal of the tour?
The lunches in Trinidad.

What was the worst meal of the tour?
None.....

What part of the trip exceeded your expectations?
The guides were exceptional - really knew the country and went out of their way to meet each of our individual needs and expectations. The cycling was also better than I expected - the cars/trucks on the road were really respectful of cyclists, going out of their way to avoid us, the roads were better than I anticipated, and the bikes were great!

How could the tour be improved?
Would have liked a bit longer cycling days.

What made you choose our organization over our competitors for this trip?
It really was a question of timing (our availability), and price (some others were substantially more expensive). We lucked out.

What WoWCuba/MacQueen’s Island Tours staff exceeded or fell short of your expectations, and how?
None did.

Are you willing to act as a reference for potential future participants on this trip?
Yes

Can we publish your feedback?
Yes, use my initial/last name(ex. J. Smith)

If you wanted to persuade a friend to choose us when they come to Cuba, what would you tell them? (Please type it as if you were talking to them.)
If you're looking for a great way to tour Cuba, choose WoWCuba cycling tours. There is no better way to see the country than cycling through sugar cane and rice fields, waving and shouting "Hola" to farmers on their horse-drawn buggies, exploring small villages and towns as well as the larger cities. The bikes were excellent and the guides were exceptionally experienced and knowledgeable, being Cubans or Cuban/Americans themselves. They even arranged for salsa dance lessons before heading out to tour Trinidad's nightly music and dance events!

M. (Mary) McCammon 22/02/2017 6:36 pm More

We are experienced world travelers and would normally never take an organized group tour. WoWCuba came highly recommended to us from our close friends. Given the potential challenges of traveling in Cuba, combined with bike touring, we choose to try WoWCuba - with minimal research. We went with our Spanish speaking adult children and 2 friends. We can't say enough positive things about the trip - the bikes were very high quality and well maintained, every restaurant and hotel exceeded our expectations - almost daily I would joke that this was a culinary tour that used bikes for transportation. The staff were like extended members of our family. We have absolutely no regrets or complaints about any part of the trip. If you are thinking of going - do it and if you are trying to decide between 1 week or 2 - go for 2!

B. Balleria 25/01/2017 4:31 pm More
Bicycle circuit
Central

Had you been to Cuba before this trip?
No

a) What were your expectations of Cuba as a destination prior to making this trip?
I had always wanted to visit Cuba, but the US travel restrictions presented a challenge since I am used to booking all my arrangements on line. I had some concerns about visiting a communist country that was restrictive in terms of human rights - this was based on travel to China and Eastern Europe in the 1980s. I did expect the Cuban people to be friendly and welcoming, but did have some reservations about the government. I did not expect there to be as much private enterprise and high quality in terms of restaurants and hotels.

b) Did your travel to Cuba significantly change your concept of the country and how?
Yes. I never had a sense I was in a country with restrictive political/human policies. There was much more free enterprise than I expected, especially with restauants and food, all of which was excellent/

Previous organised cycle tours you've participated in?
0

How did you hear about MacQueen's Island Tours/WoWCuba?
Word of Mouth

Other:


Travel Services (if applicable)
Best

Tour Itinerary
Best

Tour Staff
Best

Equipment
Best

Accommodations
Best

Meals
Best

Entertainment & Leisure Activities
Very Good

Enjoyment to Cost Ratio
Best

Expectations Met
Best

Overall Satisfaction
Best

Please comment on any low ratings above


What was the best/most memorable part of the tour?
We enjoyed everything tremendously. The pacing, distance and difficulty of the rides were ideal. The rides themselves were very enjoyable. Equimpment was excellent. Hotels and food were excellent. Felt like part of the Javier, Jorge, Danny family. Sancti Spiritus was my favorite spot, but also enjoyed Trinidad.

What was your least favorite part of the tour?
Nothing. I really enjoyed everything.

What was the best meal of the tour?
Every meal was extremely good. I frequently said to Danny that this was really a culinary tour that used bikes for transportation. All of the restaurants were excellent.

What was the worst meal of the tour?
A breakfast at Hotel Las Cuevas. The Presidente beer wasn't very good, but Cristal was great.

What part of the trip exceeded your expectations?
Food and hotels. I really did not expect anything of the quality we had.

How could the tour be improved?
I wish it was longer - we should have gone for 2 weeks. It really couldn't have been, but we had an ideal situation with only 6 of us on the tour.

What made you choose our organization over our competitors for this trip?
Recommendations from our friends Georgia and Chris Harker

What WoWCuba/MacQueen’s Island Tours staff exceeded or fell short of your expectations, and how?
Jorge was like a brother to our son on the tour. They really bonded. Javier was so caring and kind, even those of us that did not speak Spanish felt very close to him, and we appreciated the ride to the airport the next day. And even after 14 years of tours, Danny answered all (I am sure they were the same) questions. He was patient and anticipated everything. And was extremely helpful when one of us ended up at the hospital after a spill.

Are you willing to act as a reference for potential future participants on this trip?
Yes

Can we publish your feedback?
Yes, use my initial/last name(ex. J. Smith)

If you wanted to persuade a friend to choose us when they come to Cuba, what would you tell them? (Please type it as if you were talking to them.)
We are experienced world travelers and would normally never take an organized group tour. WoWCuba came highly recommended to us from our close friends. Given the potential challenges of traveling in Cuba, combined with bike touring, we choose to try WoWCuba - with minimal research. We went with our Spanish speaking adult children and 2 friends. We can't say enough positive things about the trip - the bikes were very high quality and well maintained, every restaurant and hotel exceeded our expectations - almost daily I would joke that this was a culinary tour that used bikes for transportation. The staff were like extended members of our family. We have absolutely no regrets or complaints about any part of the trip. If you are thinking of going - do it and if you are trying to decide between 1 week or 2 - go for 2!

B. Balleria 25/01/2017 4:31 pm More

If you have been thinking about visiting Cuba before tourism turns it into just another Latin American destination do it now, and do a bike tour so you can get out into the countryside and see how real Cubans live & get some exercise to boot.

B. Gales 22/01/2017 8:22 pm More
Bicycle circuit
Central

Had you been to Cuba before this trip?
No

a) What were your expectations of Cuba as a destination prior to making this trip?
Knew it would be a special place given the long-standing U.S. boycott, it didn't disappoint.

b) Did your travel to Cuba significantly change your concept of the country and how?
Was aware of the high literacy rate and great health care system. Was not aware of how prevalent paladars and casa particulars had changed the travel experience for the better.

Previous organised cycle tours you've participated in?
0

How did you hear about MacQueen's Island Tours/WoWCuba?
Word of Mouth

Other:
Moon travel guide

Travel Services (if applicable)
Best

Tour Itinerary
Best

Tour Staff
Best

Equipment
Very Good

Accommodations
Best

Meals
Very Good

Entertainment & Leisure Activities
Very Good

Enjoyment to Cost Ratio
Best

Expectations Met
Best

Overall Satisfaction
Best

Please comment on any low ratings above


What was the best/most memorable part of the tour?
Riding through the small villages and countryside.

What was your least favorite part of the tour?
Long, straight uphills along uninteresting scenery (I'm not a hardcore biker).

What was the best meal of the tour?
A tough choice. Probably the last night in the Obama restaurant in Old Havana.

What was the worst meal of the tour?
The newish paladar in Trinidad. Too loud and touristy.l

What part of the trip exceeded your expectations?
The food overall & the classy hotels in Cienfuegos & Havana.

How could the tour be improved?
More of a push for electric bikes for non-bikers like myself. It would have been better for everyone if we could have ridden together as a group more of the trip.gas a solo rider

What made you choose our organization over our competitors for this trip?
Only organization I considered since I was a solo rider joining friends who had prebooked

What WoWCuba/MacQueen’s Island Tours staff exceeded or fell short of your expectations, and how?
The staff was awesome. And the fact that the ratio of staff to clients was 3:6 made it very intimate.

Are you willing to act as a reference for potential future participants on this trip?
Yes

Can we publish your feedback?
Yes, use my initial/last name(ex. J. Smith)

If you wanted to persuade a friend to choose us when they come to Cuba, what would you tell them? (Please type it as if you were talking to them.)
If you have been thinking about visiting Cuba before tourism turns it into just another Latin American destination do it now, and do a bike tour so you can get out into the countryside and see how real Cubans live & get some exercise to boot.

B. Gales 22/01/2017 8:22 pm More

If you want to see Cuba, going by bike on a WoWCuba tour has to be one of the very best ways to do it. There’s nothing to compare with a warm breeze on your face as you ride by horses, motorcyclists and other bikers, exchanging “buenos dias!” as they go about their day. WoWCuba staff are knowledgeable, helpful and good-natured. I loved getting to know the warm and kind people of Cuba and will always be grateful to WoWCuba for my wonderful trip.

T. Bruner 07/01/2017 3:15 pm More
Bicycle circuit
Central

Had you been to Cuba before this trip?
No

a) What were your expectations of Cuba as a destination prior to making this trip?
I've wanted to travel to Cuba for many years so my expectation would be that I'd like it very much.

b) Did your travel to Cuba significantly change your concept of the country and how?
I was already prepared to like it or love it and have a positive experience, so it didn't significantly change my concept of the country.

Previous organised cycle tours you've participated in?
0

How did you hear about MacQueen's Island Tours/WoWCuba?
Word of Mouth

Other:


Travel Services (if applicable)
Best

Tour Itinerary
Best

Tour Staff
Best

Equipment
Best

Accommodations
Very Good

Meals
Very Good

Entertainment & Leisure Activities
Very Good

Enjoyment to Cost Ratio
Very Good

Expectations Met
Best

Overall Satisfaction
Best

Please comment on any low ratings above


What was the best/most memorable part of the tour?
It's hard to say what was the best/most memorable part of the tour because there were so many, but I think was the warmth, generosity and kindness of the Cuban people and the tour staff. To give you examples, the 93-year-old man in Banao who pulled his military medallion/medal from his pocket and insisted on giving it to me "so you always remember." And the women at the pharmacy who helped me buy something I needed when I didn't have the right amount of Cuban pesos, and they wanted me to not use my treasured "Che" 3-peso note. I went back and paid them back later, left money with staff at the pharmacy. As for the staff, Dayan and Dan's work to help me get a birthday cake for Jose, arranging to go back to the San Jose Restaurante in Trinidad so we wouldn't eat at the Soviet hotel where the food was bland; the driver Javier getting out of his bus to give me a push to get me up "The Wall," Dayan's patience and kindness as I lagged behind the group taking photos for my story and just because I wasn't as good a biker as others on the tour, and Jose's knowledge of history and sense of humor.

What was your least favorite part of the tour?
I can't think of anything.

What was the best meal of the tour?
This is hard because there were several great meals. I really enjoyed the meal and the setting at the Pina Colada restaurant, also known as "El Chino." Need to find out the name of town nearest to it.

What was the worst meal of the tour?
This was at the Soviet hotel, Brisas Trinidad del Mar. The guys made sure we didn't go back there for lunch. Even though it wasn't a great place it was still fun to be there. I kept imagining I was in the Soviet Union, so I had fun with that. The beach was good, included cocktails was nice, and the live show was over the top and unusual, with the live snake, etc.

What part of the trip exceeded your expectations?
I think it was the attentiveness of the tour staff.

How could the tour be improved?
I just noticed on the itinerary that on day 4 we were supposed to take a former sugar train back into town for lunch, ha. (I remember seeing that train pull in and thinking it looked too touristy.) I think that was the day when we went to the San Jose restaurant again to avoid the Brisas hotel lunch. It's cool, I like what we did. I can't think of anything to improve. Even the places that weren't perfect were interesting and fun. I don't like visiting places where everything is what you'd expect back home, or in other countries, or at a resort. In short, I like what's different.

What made you choose our organization over our competitors for this trip?
We didn't look at your competitors. We had such a great review from a friend who went on the WowCuba tour last year that we didn't feel we need to search for others.

What WoWCuba/MacQueen’s Island Tours staff exceeded or fell short of your expectations, and how?
I've mentioned that above.

Are you willing to act as a reference for potential future participants on this trip?
Yes

Can we publish your feedback?
Yes, use my initial/last name(ex. J. Smith)

If you wanted to persuade a friend to choose us when they come to Cuba, what would you tell them? (Please type it as if you were talking to them.)
If you want to see Cuba, going by bike on a WoWCuba tour has to be one of the very best ways to do it. There’s nothing to compare with a warm breeze on your face as you ride by horses, motorcyclists and other bikers, exchanging “buenos dias!” as they go about their day. WoWCuba staff are knowledgeable, helpful and good-natured. I loved getting to know the warm and kind people of Cuba and will always be grateful to WoWCuba for my wonderful trip.

T. Bruner 07/01/2017 3:15 pm More

I enthusiastically recommend WoWCuba, and would be glad to be a personal reference. The tour was very well planned and supported, the guides were extremely competent and fun to be with, meals and accommodations were very good to excellent, and this was a great mix of group activity, individual time, biking in beautiful countryside while learning about and appreciating Cuba, in all its complexity and possibilities. The trip is very suitable for an individual, a couple or a family (we were a family of 4 with 2 grown kids, different biking levels, different interests, and all of us really had a great time). Definitely recommend WoWCuba and hope to come back.

N. Shaffer 07/01/2017 1:58 pm More
Bicycle circuit
Western

Had you been to Cuba before this trip?
Yes

a) What were your expectations of Cuba as a destination prior to making this trip?
I had been to Cuba in 1984 as part of a medical friendship exchange, focusing on the health care system. This time, we were traveling with my family of 4, with this being first-time for the other family members. A lot has obviously changed since my earlier trip, and my expectations were: 1) to have a quality group bicycle trip in the countryside (first time with a true, multi-day bike trip for my family) 2) interact and learn about current issues/ changes/realities of every day life in Cuba 3) appreciate some of the environmental and agricultural issues in the countryside 4) enjoy the food and culture

b) Did your travel to Cuba significantly change your concept of the country and how?
Yes - Very positive, friendly and open experience on many levels, including both with WowCuba group and the people and country in general. We learned a lot about the accomplishments in Cuba, but also the hardships and difficult issues, particularly around housing and job opportunities for the well-trained younger generation. I would like to return, hopefully with another WowCub tour, and also to spend more time in Cuba exploring more and helping to bridge friendships with the US.

Previous organised cycle tours you've participated in?
0

How did you hear about MacQueen's Island Tours/WoWCuba?
Web Search

Other:


Travel Services (if applicable)
Best

Tour Itinerary
Best

Tour Staff
Best

Equipment
Best

Accommodations
Very Good

Meals
Best

Entertainment & Leisure Activities
Best

Enjoyment to Cost Ratio
Best

Expectations Met
Best

Overall Satisfaction
Best

Please comment on any low ratings above


What was the best/most memorable part of the tour?
Great trip organization, all around can-do and upbeat spirit of the group leaders and guides, and enjoying the countryside of western Cuba!

What was your least favorite part of the tour?
Soroa was nice place to stay, but suboptimal accommodation (problem w toilets, no hot water showers in AM...) but I guess comes with the experience...

What was the best meal of the tour?
Finca La Guabina (followed by El Olivo)

What was the worst meal of the tour?
no bad meals (obviously they varied in quality a bit, but meals were much higher quality than we had expected

What part of the trip exceeded your expectations?
1) Meals and accommodations were both on higher level than I expected for Cuba and also for this price range for group package -- outstanding value for price. 2) The professionalism, organization and FUN of the bike trip itself 3) The bike equipment -- I had some familiarity with Specialized bikes, and knew they were good, but clearly you used relatively top line equipment, kept it in great working order, could address minor issues on the fly. The removable bike pack (for valuables) was also great.

How could the tour be improved?
1) provide local printed map with itineraries (even if some changes) - it was hard to have big picture and be oriented, especially without wireless/GPS 2) be a bit more clear about optional activities in the afternoon 3) include a formal visit to a tobacco farm and if possible to a coffee farm (may be harder in the west) 4) a bit more structured information and discussion on the bus or in group discussion 5) any way to make the registration and payment a little easier, more straightforward?

What made you choose our organization over our competitors for this trip?
1) the dates - I needed to find an organized tour for the XMAS week, and this was one of the few that fit our schedule perfectly 2) the background info on your website, including the blogs, showing good appreciation for Cuba and a lot of experience 3) the reviews that I had looked over on-line

What WoWCuba/MacQueen’s Island Tours staff exceeded or fell short of your expectations, and how?
All of the staff exceeded -- Danny and Dayan were fantastic, low-key but totally on top of everything Jorge/ guide -- was very engaged and interactive Javier - steady, pleasant and always helpful Kristen -- very responsive and helpful on email for all of the planning

Are you willing to act as a reference for potential future participants on this trip?
Yes

Can we publish your feedback?
Yes, use my initial/last name(ex. J. Smith)

If you wanted to persuade a friend to choose us when they come to Cuba, what would you tell them? (Please type it as if you were talking to them.)
I enthusiastically recommend WoWCuba, and would be glad to be a personal reference. The tour was very well planned and supported, the guides were extremely competent and fun to be with, meals and accommodations were very good to excellent, and this was a great mix of group activity, individual time, biking in beautiful countryside while learning about and appreciating Cuba, in all its complexity and possibilities. The trip is very suitable for an individual, a couple or a family (we were a family of 4 with 2 grown kids, different biking levels, different interests, and all of us really had a great time). Definitely recommend WoWCuba and hope to come back.

N. Shaffer 07/01/2017 1:58 pm More

The leaders were terrific–they were dedicated to giving us the best experience possible (riding support, tour guiding, great snacks and terrific restaurants). The trip was so well organized and thoughtfully planned that I was convinced I saw the best of everything in a week– from riding along vast farming areas to exploring national park land to encountering local people in the small towns wherever we went–this trip had it all. I believe it is the only tour where all the guides actually live there. They are either native-born Cubans or are connected to the Cuban community through living there for decades. This makes for a very authentic experience and if you had any problems, they would be the best equipped to handle it. They've been running these tours for so many years and have ironed out all the details for the most ideal routes and getting you the most exposure to the Cuban way of life.

D. Silverman 03/01/2017 4:41 pm More
Bicycle circuit
Western

Had you been to Cuba before this trip?
No

a) What were your expectations of Cuba as a destination prior to making this trip?
I thought Cuba was going to be a relatively flat island with a lot of beaches and palm trees.

b) Did your travel to Cuba significantly change your concept of the country and how?
Definitely. The landscape inland was varied with a lot of hills (some of them quite large) and some very dense areas of large trees, some with beautiful flowers. And despite it not being as prosperous as neighboring North American countries, a considerable effort was made by the Cuban government and its people to protect the land and invest what they could in conservation efforts.The people were very peaceful as a whole and they were patient and considerate drivers. I was never afraid of getting hit by a truck or car.

Previous organised cycle tours you've participated in?
0

How did you hear about MacQueen's Island Tours/WoWCuba?
Web Search

Other:


Travel Services (if applicable)


Tour Itinerary
Best

Tour Staff
Best

Equipment
Best

Accommodations
Best

Meals
Very Good

Entertainment & Leisure Activities
Very Good

Enjoyment to Cost Ratio
Best

Expectations Met
Best

Overall Satisfaction
Best

Please comment on any low ratings above
Everything about the trip was outstanding. I knocked the food down because we were required to patronize some government restaurants that by American standards weren't good. (We ate the food anyway because we were hungry after cycling). However, some of the restaurants were very good. I didn't have a lot of energy to go out in the evenings, so I can't comment on the entertainment. Some of the hotels had restricted hours for the pools (they close late afternoon) which was disappointing.

What was the best/most memorable part of the tour?
There were several rides that were especially memorable.On the ride to Soroa, the Sierra del Rosario Biosphere Reserve was beautiful. I also liked hanging out in Soroa--the orchid gardens were enchanting to walk through--I wish we were there a second day so I could have done the hike to the waterfall. i also liked the cycling through the valley bordering the Sierra del Infierno to Pons. And last but not least, I liked cycling to Las Terrazas.

What was your least favorite part of the tour?
I didn't like cycling on routes with a lot of trucks because of the exhaust fumes.

What was the best meal of the tour?
I liked my meal at Chef Ivan Justo the most.

What was the worst meal of the tour?
I can't remember which one of the lunch places we stopped at that wasn't good.

What part of the trip exceeded your expectations?
The leaders were terrific--they were dedicated to giving us the best experience possible (riding support, tour guiding, great snacks and terrific restaurants). The trip was so well organized and thoughtfully planned that I was convinced I saw the best of everything in a week-- from riding along vast farming areas to exploring national park land to encountering local people in the small towns wherever we went--this trip had it all.

How could the tour be improved?
I can't see how the trip could be improved. It was simply perfect.

What made you choose our organization over our competitors for this trip?
The route seemed most interesting and the price was much better than companies like Backroads Travel.

What WoWCuba/MacQueen’s Island Tours staff exceeded or fell short of your expectations, and how?
I think I mentioned above how much I appreciated everyone giving it their best efforts--redefined what giving 100% means.

Are you willing to act as a reference for potential future participants on this trip?
Yes

Can we publish your feedback?
Yes, use my initial/last name(ex. J. Smith)

If you wanted to persuade a friend to choose us when they come to Cuba, what would you tell them? (Please type it as if you were talking to them.)
The leaders were terrific–they were dedicated to giving us the best experience possible (riding support, tour guiding, great snacks and terrific restaurants). The trip was so well organized and thoughtfully planned that I was convinced I saw the best of everything in a week– from riding along vast farming areas to exploring national park land to encountering local people in the small towns wherever we went–this trip had it all. I believe it is the only tour where all the guides actually live there. They are either native-born Cubans or are connected to the Cuban community through living there for decades. This makes for a very authentic experience and if you had any problems, they would be the best equipped to handle it. They've been running these tours for so many years and have ironed out all the details for the most ideal routes and getting you the most exposure to the Cuban way of life.

D. Silverman 03/01/2017 4:41 pm More

It was clear in comparing different operators that WoWCuba has longstanding relationships and deep knowledge of Cuba, much more than competitors who operate globally and are just adding Cuba to their catalogs. As well, the itinerary, the level of riding, and the quality of support were a good fit for my (mid-winter!) level of fitness, as well as providing great value for the money. And your bikes are great! WoWCuba has plenty of skill, local knowledge, and logistical smarts; they will take you on the most beautiful routes, where you'll stay in great hotels and eat fantastic food. But they also have heart; the company is led by people who have deep connections to Cuba, and who have lived and worked here through hard times and good times. It is clear that for WoWCuba, Cuba is not just a shiny new business opportunity - it is a home that they graciously share with us fortunate guests.

J. Byron 03/01/2017 2:28 pm More
Bicycle circuit
Western

Had you been to Cuba before this trip?
No

a) What were your expectations of Cuba as a destination prior to making this trip?
I think you're really asking this question of first time visitors so I'll answer it: I was very curious not only to see Havana and the countryside, but also to understand how Cubans are managing the growth of the tourism sector, and all of the tensions and complexity that come with that.

b) Did your travel to Cuba significantly change your concept of the country and how?
Not only on the tour, but during the week after when I stayed in La Vibora, a much less tourist-focused neighborhood, I continued to be struck by Cubans' ability to open up to change while still holding tight to key values of shared progress and shared sacrifice.

Previous organised cycle tours you've participated in?
1

How did you hear about MacQueen's Island Tours/WoWCuba?
Web Search

Other:


Travel Services (if applicable)
Best

Tour Itinerary
Best

Tour Staff
Best

Equipment
Best

Accommodations
Best

Meals
Best

Entertainment & Leisure Activities


Enjoyment to Cost Ratio
Best

Expectations Met
Best

Overall Satisfaction
Best

Please comment on any low ratings above


What was the best/most memorable part of the tour?
Everything was superb! But if I have to choose - the routes and landscapes of the two days we rode from La Ermita in Viñales were spectacular. Riding those routes midway through the tour, when we were all pretty comfortable on our bikes, made it possible to savor the views of the towns and fields, against the backdrop of the mogotes. The pacing and rhythm of each day were perfect for our group; even for experienced riders, I think the mileage and terrain were challenging enough without being too much. It was great to finish each ride by lunchtime, so we could hike or relax in the afternoons.

What was your least favorite part of the tour?
Nothing was really bad! The Hotel Soroa had a few problems (no running water for showers at some times when we would have liked to clean up), and their food was not so great. But these were very minor problems in context.

What was the best meal of the tour?
Dinner at the paladar San Cristobal in Havana more than lived up to its reputation! The recommended pre-tour dinner at Ivan Justo's was also excellent. On the tour, several of the lunches were especially good - pizza at El Piccolo, la Casa del Campesino in Las Terrazass...damn, the lunches all tasted pretty good, especially as accompanied by cervesas!

What was the worst meal of the tour?
Probably dinner at the Soroa Hotel - but no real complaints!

What part of the trip exceeded your expectations?
The trip exceeded expectations in too many ways to describe! The team, both WoWCuba and Havanatur staff, worked together seamlessly, and everybody - Danny, Dayan, Jorge, and Javier - was stellar in their skills and friendliness. The accommodations were all very comfortable - La Moka was beyond 5-star. Above all, traveling well-planned routes through the towns and countryside of western Cuba was better than I could have imagined. It is a great privilege to enjoy both the intimacy of bike travel and the comfort of impeccable logistics in this very special place.

How could the tour be improved?
Hard to imagine!

What made you choose our organization over our competitors for this trip?
It was clear in comparing different operators that WoWCuba has longstanding relationships and deep knowledge of Cuba, much more than competitors who operate globally and are just adding Cuba to their catalogs. As well, the itinerary, the level of riding, and the quality of support were a good fit for my (mid-winter!) level of fitness, as well as providing great value for the money. And your bikes are great!

What WoWCuba/MacQueen’s Island Tours staff exceeded or fell short of your expectations, and how?
All of the staff were super. Danny consistently went above and beyond in making every stop, accommodation, and meal as good as they could be; Dayan and Jorge were fun, smart, and patient riding guides, and Javier got the bus and trailer into and out of tight spots, and kept us comfortable and on schedule. Not least, Kristen patiently answered my pre-trip questions and arranged for a great hotel stay before the tour.

Are you willing to act as a reference for potential future participants on this trip?
Yes

Can we publish your feedback?
Yes, use my initial/last name(ex. J. Smith)

If you wanted to persuade a friend to choose us when they come to Cuba, what would you tell them? (Please type it as if you were talking to them.)
It was clear in comparing different operators that WoWCuba has longstanding relationships and deep knowledge of Cuba, much more than competitors who operate globally and are just adding Cuba to their catalogs. As well, the itinerary, the level of riding, and the quality of support were a good fit for my (mid-winter!) level of fitness, as well as providing great value for the money. And your bikes are great! WoWCuba has plenty of skill, local knowledge, and logistical smarts; they will take you on the most beautiful routes, where you'll stay in great hotels and eat fantastic food. But they also have heart; the company is led by people who have deep connections to Cuba, and who have lived and worked here through hard times and good times. It is clear that for WoWCuba, Cuba is not just a shiny new business opportunity - it is a home that they graciously share with us fortunate guests.

J. Byron 03/01/2017 2:28 pm More

These guys know their stuff and have the disposition to show you the best time you could possibly have on a bike in Cuba. What a way to see the land, eat fabulous food, engage with the citizens and learn the rich history of this land. Go and take your friends and family!

K. Mulherin 21/12/2016 11:57 am More
Bicycle circuit
Central

Had you been to Cuba before this trip?
No

a) What were your expectations of Cuba as a destination prior to making this trip?


b) Did your travel to Cuba significantly change your concept of the country and how?


Previous organised cycle tours you've participated in?
0

How did you hear about MacQueen's Island Tours/WoWCuba?
Web Search

Other:


Travel Services (if applicable)
Very Good

Tour Itinerary
Best

Tour Staff
Best

Equipment
Best

Accommodations
Very Good

Meals
Best

Entertainment & Leisure Activities
Good

Enjoyment to Cost Ratio
Very Good

Expectations Met
Best

Overall Satisfaction
Best

Please comment on any low ratings above


What was the best/most memorable part of the tour?
Biking memory: tough to select just one. Perhaps cresting the hill enroute to Trinidad. Hot, tired and felt very alone so whooping for joy seeing /feeling the decline commence. Non-biking: live opera flowing out of Hotel Seville as we arrived. Otherworldly.

What was your least favorite part of the tour?
8am startsmeant for hot afternoons on the road

What was the best meal of the tour?
Seafood lunch on the hill enroute to Cienfuegos

What was the worst meal of the tour?
Ancone hotel

What part of the trip exceeded your expectations?
Quality of the bike Knowledge of the staff re food, history

How could the tour be improved?
Early start with breakfast enroute

What made you choose our organization over our competitors for this trip?
Timing Canadian company

What WoWCuba/MacQueen’s Island Tours staff exceeded or fell short of your expectations, and how?
No one fell short. I was amazed at how accommodating, encouraging, patient and available Dayan and Danny were in particular. Very open and personable in the face of requests and high expectations from clients.

Are you willing to act as a reference for potential future participants on this trip?
No

Can we publish your feedback?
Yes, use my initial/last name(ex. J. Smith)

If you wanted to persuade a friend to choose us when they come to Cuba, what would you tell them? (Please type it as if you were talking to them.)
These guys know their stuff and have the disposition to show you the best time you could possibly have on a bike in Cuba. What a way to see the land, eat fabulous food, engage with the citizens and learn the rich history of this land. Go and take your friends and family!

K. Mulherin 21/12/2016 11:57 am More

If you want to see the real Cuba; do it on a bike and do it with WOW. The staff, equipment, and support is amazing. All you have to do is arrive, be prepared to bike, and enjoy the Cuban environment and people. Everything is taken care of.

F. Wallace 11/12/2016 6:03 pm More
Bicycle circuit
Western

Had you been to Cuba before this trip?
No

a) What were your expectations of Cuba as a destination prior to making this trip?
I knew very little of Cuba before going and of course what I did know was highly influenced by the US media. The standard of living for most was higher than I expected. They are a poor country, but generally well educated and in good health. The best teeth of any country I have ever been to.

b) Did your travel to Cuba significantly change your concept of the country and how?
I expected to see some homelessness, and some severe poverty. I did not see either. ( Even in the back streets of Havana after the tour was finished) Vancouver should look at what Cuba is doing right.

Previous organised cycle tours you've participated in?
0

How did you hear about MacQueen's Island Tours/WoWCuba?
Word of Mouth

Other:


Travel Services (if applicable)


Tour Itinerary
Best

Tour Staff
Best

Equipment
Best

Accommodations
Good

Meals
Very Good

Entertainment & Leisure Activities
Very Good

Enjoyment to Cost Ratio
Best

Expectations Met
Best

Overall Satisfaction
Best

Please comment on any low ratings above
On the hotel accommodations it is impossible to give a single rating. Some were unbelievably luxurious, and some just adequate. Everything was very well managed by the WOW staff, and although I know there were glitches , they were handled efficiently and certainly NEVER impacted our enjoyment of the trip.

What was the best/most memorable part of the tour?
Every day had a positive memory.

What was your least favorite part of the tour?
The hill I had to walk up!! Next time I will be able to ride it.

What was the best meal of the tour?
The night before the tour started. RIO MAR, but arranged by WOW. Tied for 1st place was the SAN CRISTABAL on our last night. Generally the food exceeded my expectations everywhere. The fact that I gained weight on a bike tour is a testament to the good food.

What was the worst meal of the tour?
Can't think of one.

What part of the trip exceeded your expectations?
The whole trip exceeded my expectations. My wife booked it and said I was going! The group we had was super compatible, so that was a bonus.

How could the tour be improved?


What made you choose our organization over our competitors for this trip?
We talked to some others that had been on your tours before.

What WoWCuba/MacQueen’s Island Tours staff exceeded or fell short of your expectations, and how?
They were amazing.

Are you willing to act as a reference for potential future participants on this trip?
Yes

Can we publish your feedback?
Yes, use my initial/last name(ex. J. Smith)

If you wanted to persuade a friend to choose us when they come to Cuba, what would you tell them? (Please type it as if you were talking to them.)
If you want to see the real Cuba; do it on a bike and do it with WOW. The staff, equipment, and support is amazing. All you have to do is arrive, be prepared to bike, and enjoy the Cuban environment and people. Everything is taken care of.

F. Wallace 11/12/2016 6:03 pm More

These guys really know the area and more importantly really know the people. They can get you in to places that other don't even know about.

P. Collins 10/12/2016 5:22 pm More
Bicycle circuit
Western

Had you been to Cuba before this trip?
No

a) What were your expectations of Cuba as a destination prior to making this trip?
We weren't sure what to expect. Knew it was a communist, third world country full of history and charm and we wanted to experience it before it modernized too much.

b) Did your travel to Cuba significantly change your concept of the country and how?
Absolutely. We enjoyed hearing about the history and culture, cycling through the beautiful country side and eating the wonderful food. The Cuban people we met were very helpful and had accomplished a lot despite a restrictive environment. It was a wonderful experience.

Previous organised cycle tours you've participated in?
6-10

How did you hear about MacQueen's Island Tours/WoWCuba?
Web Search

Other:


Travel Services (if applicable)
Very Good

Tour Itinerary
Very Good

Tour Staff
Best

Equipment
Very Good

Accommodations
Good

Meals
Very Good

Entertainment & Leisure Activities
Very Good

Enjoyment to Cost Ratio
Best

Expectations Met
Very Good

Overall Satisfaction
Very Good

Please comment on any low ratings above


What was the best/most memorable part of the tour?
Seeing what Cuba is really like vs what the media wants you to think. Really makes me appreciate what we have in this country very much more and value the Cuba experience. We enjoyed the tour and found staff went out of their way to give us a good experience and help us understand Cuba. Also, the group on the tour was great and really got along well. Very nice people.

What was your least favorite part of the tour?
Don't really have one.

What was the best meal of the tour?
The meal in Vinales at El Olivo- Probably the best lobster I have ever had and also Paladar San Cristibal. Food was great and what a historic building. Awesome service.

What was the worst meal of the tour?
In the government run hotels - But I understand there are very limited options in many areas

What part of the trip exceeded your expectations?
The staff was wonderful and we didn't expect to enjoy the Cuban food as much as we did.

How could the tour be improved?
For those of us from the US, the advice to change money to Canadian was incorrect and we lost a lot of money during the currency exchange to CUCs. When we exchanged US dollars, the exchange was much for favorable.

What made you choose our organization over our competitors for this trip?
Your many years of Experience in Cuba. I think you have been there longer than anyone and it showed with your guides obvious close relationships with so many of your suppliers.

What WoWCuba/MacQueen’s Island Tours staff exceeded or fell short of your expectations, and how?
They were awesome!!!

Are you willing to act as a reference for potential future participants on this trip?
Yes

Can we publish your feedback?
Yes, use my initial/last name(ex. J. Smith)

If you wanted to persuade a friend to choose us when they come to Cuba, what would you tell them? (Please type it as if you were talking to them.)
These guys really know the area and more importantly really know the people. They can get you in to places that other don't even know about.

P. Collins 10/12/2016 5:22 pm More

Not knowing much about Cuba besides knowing we couldn't go there for my whole life, I had the time of my life! You should consider looking into WowCuba to see what they have to offer for trips. The Western route had a lot of variety and yes, some hills, but there were a bunch of us who walked them. The reward was a delicious feast of snacks and drink refreshments. If I could turn around and do it over again for another week, I would, but I want to go to another area and do that one. If you want to consider it, I'll go with you :)

J. Couture 05/12/2016 6:41 pm More
Bicycle circuit
Western

Had you been to Cuba before this trip?
No

a) What were your expectations of Cuba as a destination prior to making this trip?


b) Did your travel to Cuba significantly change your concept of the country and how?


Previous organised cycle tours you've participated in?
0

How did you hear about MacQueen's Island Tours/WoWCuba?
Word of Mouth

Other:


Travel Services (if applicable)
Best

Tour Itinerary
Best

Tour Staff
Best

Equipment
Best

Accommodations
Very Good

Meals
Very Good

Entertainment & Leisure Activities
Very Good

Enjoyment to Cost Ratio
Best

Expectations Met
Best

Overall Satisfaction
Best

Please comment on any low ratings above
Comments on all of the above: Travel services- Kristen met our needs and every questions asked ahead of time ; Tour Itinerary- I didn't expect as many steep hills, but Dayan was kind and changed Thursday route to avoid another steep hill :); Tour Staff - all of them were awesome :); Equipment - excellent; Accommodations - Learned the Cuban ways so flexibility was a must and it all worked out fine; Meals - some plain, some great, could use more spices and the extra offerings of Balsamic vinegars and olive oil were a great hit to help the 'salads'; Entertainment/Leisure - good to have free time to explore more on our own. All in all - a well run trip.

What was the best/most memorable part of the tour?
Seriously, touching down on the runway upon arrival to Cuba was very significant since I felt very anxious going to the country. Once I saw how happy people were to see us from USA, then I started to relax. When the bike tour started and we saw the people and the sights, the whole package came together for me as a great experience. I can not name a 'best' part, as it was new each day

What was your least favorite part of the tour?
Leaving

What was the best meal of the tour?
My duck meal for Thanksgiving. Great veggies and good drink!

What was the worst meal of the tour?
nothing actually, maybe just needed more spices in the food for flavor.

What part of the trip exceeded your expectations?
I am not used to being spoiled and asked if I want more or something else or something done, etc .... this was a treat. I didn't come with any expectations because I didn't have any idea what to expect in the first place. So everything was appreciated. Starting each meal with a drink offered was quite nice. The pina colatas were yummy.

How could the tour be improved?
I have nothing to compare with, so no answer. I enjoyed it all.

What made you choose our organization over our competitors for this trip?
I didn't set this trip up initially and we heard about WowCuba through a contact.

What WoWCuba/MacQueen’s Island Tours staff exceeded or fell short of your expectations, and how?
Danny, Dayan and Jorge were great. Javier was also great and even got up early in the wee morning hours to take us to the airport. Such great service :) I was often thinking how much my son would enjoy a trip like this, yet he doesn't have the money and is 26, so would want a younger crowd!

Are you willing to act as a reference for potential future participants on this trip?
Yes

Can we publish your feedback?
Yes, use my initial/last name(ex. J. Smith)

If you wanted to persuade a friend to choose us when they come to Cuba, what would you tell them? (Please type it as if you were talking to them.)
Not knowing much about Cuba besides knowing we couldn't go there for my whole life, I had the time of my life! You should consider looking into WowCuba to see what they have to offer for trips. The Western route had a lot of variety and yes, some hills, but there were a bunch of us who walked them. The reward was a delicious feast of snacks and drink refreshments. If I could turn around and do it over again for another week, I would, but I want to go to another area and do that one. If you want to consider it, I'll go with you :)

J. Couture 05/12/2016 6:41 pm More

Very well organized, good accommodations, good food, excellent service overall. The staff was very flexible and attentive to our needs. Riding through the country side is a lot of fun. Going through the towns is very interesting. The following bus is comforting as well as the lead and follow up ride leaders.

D. DiGiovanni 04/12/2016 10:22 pm More
Bicycle circuit
Western

Had you been to Cuba before this trip?
No

a) What were your expectations of Cuba as a destination prior to making this trip?


b) Did your travel to Cuba significantly change your concept of the country and how?
Yes. Did not realize it was a relatively safe place and that the people welcomed Americans.

Previous organised cycle tours you've participated in?
0

How did you hear about MacQueen's Island Tours/WoWCuba?
Word of Mouth

Other:


Travel Services (if applicable)
Best

Tour Itinerary
Best

Tour Staff
Best

Equipment
Very Good

Accommodations
Very Good

Meals
Very Good

Entertainment & Leisure Activities
Very Good

Enjoyment to Cost Ratio
Very Good

Expectations Met
Best

Overall Satisfaction
Best

Please comment on any low ratings above
n/a

What was the best/most memorable part of the tour?
See the country and learning about Cuba. Having 2 Cuban's as tour guides was very helpful. They provided us with a lot of inside information on how Cuba works.

What was your least favorite part of the tour?
Cycling days were short. Could have cycled a lot more.

What was the best meal of the tour?
The seafood dish I had in Vinales. One of the best meals I have had in a restaurant.

What was the worst meal of the tour?
None. The rice and beans did get a bit redundant, but the food was still good.

What part of the trip exceeded your expectations?
Having two Cubans as guides. If I were on my own, I never would have learned as much as I did about Cuba and the people.

How could the tour be improved?
Cycle longer each day. I did not expect to ride on the bus so much. But it was still very good. My only grip is that there was a lot of information spread out over several emails. Some of it was redundant and a very small portion was not accurate. Exit visa cost was one. The health insurance was confusing. The airport did not have a place to buy it (that I could find) and we went without it. I would suggest leaving the verbiage out of the invoice and have only 1 package with details that are up to date. The amount of verbiage I received was a bit overwhelming but I can understand why considering the destination and rules. This is not a tour issue, but I was very surprised with the exchange rate. We started with $400 Canadian and ended up with $281 CUC.

What made you choose our organization over our competitors for this trip?
This was the only one I looked at.

What WoWCuba/MacQueen’s Island Tours staff exceeded or fell short of your expectations, and how?
Exceeded. They spoiled us with attention and service.

Are you willing to act as a reference for potential future participants on this trip?
Yes

Can we publish your feedback?
Yes, use my initial/last name(ex. J. Smith)

If you wanted to persuade a friend to choose us when they come to Cuba, what would you tell them? (Please type it as if you were talking to them.)
Very well organized, good accommodations, good food, excellent service overall. The staff was very flexible and attentive to our needs. Riding through the country side is a lot of fun. Going through the towns is very interesting. The following bus is comforting as well as the lead and follow up ride leaders.

D. DiGiovanni 04/12/2016 10:22 pm More

Wow Cuba were amazing. Itinerary was great with just the right amount of difficulty for me. Tour guides so caring with the group and checked the bikes every day. They were also lots of fun, but always looking after us. Nothing was too much trouble, even going to the airport in search of lost luggage.

R. Livingston 03/12/2016 3:00 am More
Bicycle circuit
Western

Had you been to Cuba before this trip?
No

a) What were your expectations of Cuba as a destination prior to making this trip?


b) Did your travel to Cuba significantly change your concept of the country and how?
Definitely yes. Thanks to the bike tour (and historical info provided by all three of our wonderful leaders) I really felt privileged to be there and experience their country and culture.

Previous organised cycle tours you've participated in?
0

How did you hear about MacQueen's Island Tours/WoWCuba?
Web Search

Other:


Travel Services (if applicable)


Tour Itinerary
Best

Tour Staff
Best

Equipment
Best

Accommodations
Good

Meals
Very Good

Entertainment & Leisure Activities
Very Good

Enjoyment to Cost Ratio
Good

Expectations Met
Best

Overall Satisfaction
Best

Please comment on any low ratings above
First two nights at Melia Havana set very high standard (no complaints!!) so a little disappointed with couple of following accommodations, but understand its Cuba and not so reliable. La Moka was lovely, as was Melia Cohiba.

What was the best/most memorable part of the tour?
The wonderful tour guides, the attention they paid to the group, our bikes, and our safety/enjoyment. And getting my luggage back from Air France after 48 hours ... thanks to you all for keeping me calm with your reassurance and to Dany for making it happen.

What was your least favorite part of the tour?
Being bumped from lovely looking hotel in Vinales but Dany & co handled it so well and calmly that it was no problem.

What was the best meal of the tour?
Very difficult to choose as food was great everywhere (except as mentioned in next question). Liked San Cristobal very much, great atmosphere.

What was the worst meal of the tour?
Buffet dinners at replacement hotel in Vinales ... mostly cold uninteresting food.

What part of the trip exceeded your expectations?
Tour guides, bikes, bus driver Xavier, the organisation the care given to the group.

How could the tour be improved?
Good question, need to think about that one.

What made you choose our organization over our competitors for this trip?
You had a tour available in the limited time frame which suited me.

What WoWCuba/MacQueen’s Island Tours staff exceeded or fell short of your expectations, and how?
All exceeded expectations. And thanks to Kristen too for responding promptly to all my pre-tour issues.

Are you willing to act as a reference for potential future participants on this trip?
Yes

Can we publish your feedback?
Yes, use my initial/last name(ex. J. Smith)

If you wanted to persuade a friend to choose us when they come to Cuba, what would you tell them? (Please type it as if you were talking to them.)
Wow Cuba were amazing. Itinerary was great with just the right amount of difficulty for me. Tour guides so caring with the group and checked the bikes every day. They were also lots of fun, but always looking after us. Nothing was too much trouble, even going to the airport in search of lost luggage.

R. Livingston 03/12/2016 3:00 am More

good deal - can't miss

D. Race 03/12/2016 1:28 am More
Bicycle circuit
Western

Had you been to Cuba before this trip?
No

a) What were your expectations of Cuba as a destination prior to making this trip?


b) Did your travel to Cuba significantly change your concept of the country and how?


Previous organised cycle tours you've participated in?
0

How did you hear about MacQueen's Island Tours/WoWCuba?
Word of Mouth

Other:


Travel Services (if applicable)
Very Good

Tour Itinerary
Very Good

Tour Staff
Very Good

Equipment
Very Good

Accommodations
Very Good

Meals
Very Good

Entertainment & Leisure Activities
Very Good

Enjoyment to Cost Ratio
Very Good

Expectations Met
Very Good

Overall Satisfaction
Very Good

Please comment on any low ratings above


What was the best/most memorable part of the tour?
great hotels

What was your least favorite part of the tour?
potholes

What was the best meal of the tour?
last night in Havana

What was the worst meal of the tour?
can't think of one

What part of the trip exceeded your expectations?
meals, scenery

How could the tour be improved?
no suggestions

What made you choose our organization over our competitors for this trip?
word of mouth

What WoWCuba/MacQueen’s Island Tours staff exceeded or fell short of your expectations, and how?
exceeded - covered all of the bases

Are you willing to act as a reference for potential future participants on this trip?
No

Can we publish your feedback?
No, keep my comments private

If you wanted to persuade a friend to choose us when they come to Cuba, what would you tell them? (Please type it as if you were talking to them.)
good deal - can't miss

D. Race 03/12/2016 1:28 am More

I love this company and do not think you could do better. You get good value for the money spent, get to see the real Cuba and are looked after so well. I have never eaten better in my life than on WowCuba trips, despite Cuba's reputation for bland, uninteresting food. The company has sourced the best accommodations and places to eat, as well as the best cycling routes. The bikes they provide are great and there is always a technician along to solve any problems with the bikes. (This is basically what I told my four friends who came on this trip, their first to Cuba, their first cycling trip anywhere and their first exposure to WowCuba. All of them thanked me at the end of the trip for recommending it to them.)

N. Stewart 02/12/2016 9:31 pm More
Bicycle circuit
Western

Had you been to Cuba before this trip?
Yes

a) What were your expectations of Cuba as a destination prior to making this trip?
I expected to experience more of what I already love about Cuba - the people, language, food, music, architecture (contrasts between decay and restoration), geography and climate.

b) Did your travel to Cuba significantly change your concept of the country and how?
I have learned a lot about Cuba on past trips and was interested to observe subtle changes in the lifestyle over the last couple of visits - more cell phones, more new cars, people hopeful of positive change.

Previous organised cycle tours you've participated in?
2-5

How did you hear about MacQueen's Island Tours/WoWCuba?
Word of Mouth

Other:
I originally learned about WowCuba from meeting Danny MacQueen while on a non-cycling trip.

Travel Services (if applicable)
Best

Tour Itinerary
Best

Tour Staff
Best

Equipment
Best

Accommodations
Best

Meals
Best

Entertainment & Leisure Activities
Very Good

Enjoyment to Cost Ratio
Very Good

Expectations Met
Best

Overall Satisfaction
Best

Please comment on any low ratings above


What was the best/most memorable part of the tour?
It was all great - the staff were wonderful, as always. The routes, accommodations and bikes were excellent. It was a really nice group of participants, without exception. We got along well and had so much fun. Several of the group expressed interest in doing other WowCuba cycling tours, or even a reunion tour!

What was your least favorite part of the tour?
Potholes and bumpy roads!

What was the best meal of the tour?
Dinner at San Cristobal.

What was the worst meal of the tour?
I can't think of any bad meals.

What part of the trip exceeded your expectations?
The cohesion of the group in only a week.

How could the tour be improved?
I wish it had been longer! For that reason I would like to repeat the Vuelta Cuba Tour, which I did in 2014.

What made you choose our organization over our competitors for this trip?
Past experience. I am so happy with WowCuba that I do not even want to try travelling with your competitors.

What WoWCuba/MacQueen’s Island Tours staff exceeded or fell short of your expectations, and how?
Danny really makes these tours. He works so hard, is always pleasant and fun, solves every problem and makes the participants feel that we are in safe, competent hands. Javier is a bus driver par excellence and also such a nice man. Dayan is delightful and very competent and hard-working as well. I love them all! It is also great for my partner, Gerardo, to have them as friends. He is much more relaxed and happy in their company where he doesn't have to strain to communicate in English.

Are you willing to act as a reference for potential future participants on this trip?
Yes

Can we publish your feedback?
Yes, use my initial/last name(ex. J. Smith)

If you wanted to persuade a friend to choose us when they come to Cuba, what would you tell them? (Please type it as if you were talking to them.)
I love this company and do not think you could do better. You get good value for the money spent, get to see the real Cuba and are looked after so well. I have never eaten better in my life than on WowCuba trips, despite Cuba's reputation for bland, uninteresting food. The company has sourced the best accommodations and places to eat, as well as the best cycling routes. The bikes they provide are great and there is always a technician along to solve any problems with the bikes. (This is basically what I told my four friends who came on this trip, their first to Cuba, their first cycling trip anywhere and their first exposure to WowCuba. All of them thanked me at the end of the trip for recommending it to them.)

N. Stewart 02/12/2016 9:31 pm More

Go with WowCuba. They've been doing these tours for over 20 years. They totally know what they're doing. They have relationships throughout the country - when we'd go to a restaurant, invariably the owner would come and kiss or hug Danny. They're knowledgeable about bikes and cycling - Danny has worked with bikes since he was a kid. They go the extra mile - they really take care of their guests, even baking birthday cakes, ensuring there's good wine at dinner, introducing us to Cuban specialties. Between their expertise in cycling, knowledge of Cuba itself, and caliber of service, you can't go wrong.

K. Persky 02/12/2016 6:55 pm More
Bicycle circuit
Western

Had you been to Cuba before this trip?
No

a) What were your expectations of Cuba as a destination prior to making this trip?
I honestly didn't think that much about it. I guess I thought the country would be hot and poor.

b) Did your travel to Cuba significantly change your concept of the country and how?
Yes. The country is beautiful; the people are very nice; Havana is super-interesting; the food was good; it's inexpensive; there's music on every corner.

Previous organised cycle tours you've participated in?
6-10

How did you hear about MacQueen's Island Tours/WoWCuba?
Web Search

Other:


Travel Services (if applicable)
Very Good

Tour Itinerary
Very Good

Tour Staff
Best

Equipment
Best

Accommodations
Very Good

Meals
Best

Entertainment & Leisure Activities
Very Good

Enjoyment to Cost Ratio
Best

Expectations Met
Best

Overall Satisfaction
Best

Please comment on any low ratings above


What was the best/most memorable part of the tour?
It's hard to choose one thing. Danny, Dayan, and Jorge were all so nice and knowledgeable and provided great service - whether it was something to do with the bikes, the route, our accommodations, post-tour issues - they addressed it. The group got along really well. There was enough cycling every day and also time for other activities. The countryside was beautiful, the weather was perfect, the roads for the most part were in good shape.

What was your least favorite part of the tour?
Some of the hotels were not great, especially the one in Soroa, but it's Cuba and outside of Havana it's not like we had unlimited options. I had read reviews of all the hotels on TripAdvisor so nothing really took me my surprise, although I was not thrilled with some of the showers where the water just came out in a trickle (actually I think that happened just about everywhere outside of Havana).

What was the best meal of the tour?
The last night in Havana.

What was the worst meal of the tour?
Nothing was bad.

What part of the trip exceeded your expectations?
All of it!!!! The leaders, the level of service, the beauty of the country, the quality of the bikes.

How could the tour be improved?
The one suggestion I have is to somehow allow for more time in Havana. I think everyone in the group either arrived a day or so before the trip started, and/or was staying a few days after the tour ended, so either way people could explore Havana on their one...but even so, it would have been nice on the last day to have had some more time there. Maybe not include a group lunch on the last day; just return to Havana and give the group free time from noon until the farewell dinner to spend time in Havana for shopping/more sightseeing/whatever. Also, on several days we had long bus rides after cycling and it was kind of gross to still be in our cycling clothes; maybe suggest that people pack a change of clothes in their day packs so they can change when they're done cycling for the day (assuming they can find a place to change).

What made you choose our organization over our competitors for this trip?
I think when I searched for "Cuba cycling trips" WowCuba was the first name that came up. I was impressed by the fact that you've been doing these tours for 20+ years and I felt the price was reasonable. I did not even explore other options.

What WoWCuba/MacQueen’s Island Tours staff exceeded or fell short of your expectations, and how?
Danny, Dayan, Jorge, and Xavier all exceeded expectations. As mentioned previously, they have a strong service orientation, great sense of humor, they're very knowledgeable about Cuba, they did a great job fitting/maintaining the bikes, they gave great (and for the most part accurate) route talks; Xavier even came to the hotel at 3:30 AM the last day to take some of us to the airport; they moved swiftly to resolve problems when they arose...I could go on and on.

Are you willing to act as a reference for potential future participants on this trip?
Yes

Can we publish your feedback?
Yes, use my initial/last name(ex. J. Smith)

If you wanted to persuade a friend to choose us when they come to Cuba, what would you tell them? (Please type it as if you were talking to them.)
Go with WowCuba. They've been doing these tours for over 20 years. They totally know what they're doing. They have relationships throughout the country - when we'd go to a restaurant, invariably the owner would come and kiss or hug Danny. They're knowledgeable about bikes and cycling - Danny has worked with bikes since he was a kid. They go the extra mile - they really take care of their guests, even baking birthday cakes, ensuring there's good wine at dinner, introducing us to Cuban specialties. Between their expertise in cycling, knowledge of Cuba itself, and caliber of service, you can't go wrong.

K. Persky 02/12/2016 6:55 pm More