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Changes and Cancellations of Services

Change and Cancellation services

The changes on the paid and confirmed services have a penalty of 25.00 USD by each one. These changes only can be sent 21 days before the arrival date, and are submitted to confirmation.

It may happen that the supplier not accepts the changes; in this case, the changes are taken like a cancelation of the services.

The cancelations for confirmed and paid services, which are made with more than 30 days before the arrival date, have a penalty of 15 % of a total amount paid. The cancelations made within 15 and 30 days before the arrival date, has a penalty of 50%. The cancelations made within 7 and 15 days before the arrival date has a penalty of 80%. The cancelations made within 7 days before to the arrival date has a penalty of 100%.

Once in Cuba the services not used by the client are not refundable.