WoWCuba Booking Information - How to book your Cuba vacation

WoWCuba Group Travel - Terms and Conditions

WoWCuba Independent Travel Terms and Conditions
Third Party Group Travel Terms & Conditions

Tours/Group Travel:	Including, but not limited to any of the following services:
WoWCuba Tours:	All Cycle Programs (group & private tours), Discovery West, Art & Architecture (group & private tours), Sustainable Agriculture.
WoWCuba Group Travel:	All group hotel, transportation/guide service, excursion, restaurant, or activity arrangements booked directly with WoWCuba. Ten (10) passengers or more traveling together on the same itinerary constitute a group.
Third Party Group Travel:	Group tour services handled by travel agents, tour operators & tour organizers. These policies apply exclusively to the travel agent, tour operator or organizer contracting group tour arrangements for ten (10) or passengers through WoWCuba. For details, visit Group Services - Travel Agents, Tour Operators & Tour Organizers.

Payment Terms:
Deposit:	50% or $500 CUC ($1000 CUC for Vuelta Cuba cycle tour), whichever is lower	In case of early deposit, your deposit is fully refundable until flight date(s), tour price and tour date(s) provided by WoWCuba are fully or substantially confirmed. Deposit is due upon confirmation of services.
Group Tour Final Payment:	Due 60 days prior to departure (Vuelta Cuba: 90 days).	For those booking fewer than 60 days prior to departure, payment in full is due upon confirmation of services.
Payment Methods:	Cheque/Money Order	Payments by cheque or money order in USD and CAD funds are accepted when received at our Canadian office up to 30 days prior to departure. Cheques or money orders are payable to MacQueen's Island Tours
	Credit Card	We accept payment by Visa or MasterCard in our Canadian office. Visa cards can be processed in USD (if you reside in the USA) or Canadian funds. All other cards are processed in Canadian funds. The merchant name that will appear on your credit card statement is "MacQueen's Island Tours".
	Wire Transfers	We accept payment by wire transfer to our Canadian or Cuban accounts when received up to 15 days prior to departure. If you indicate on your registration form that you wish to pay by wire transfer, you will be forwarded instructions when your travel arrangements have been confirmed. Reservations will be held for a period of 7 business days from the time of confirmation. If reception of funds is not confirmed by our Canadian bank during that time, services will be released unless a credit card guarantee is provided.
Currency Conversion Fee:	Cuban currency (CUC) is converted to US funds for payment purposes. The rate of conversion depends on the form of payment. If paying in a non-US currency (USD) by wire transfer to our Cuban account (not available for US residents), the rate of 1.10 CUC to USD applies, and then the neutral international conversion at the time of invoicing is used to convert USD to your international currency of choice. If paying our Canadian office in US funds (money order, bank transfer, cheque etc.) the rate is 1.12 CUC-USD. All other forms of payment carry a 5% fee. Payment options and corresponding fees are clearly detailed on all quotations. View CUC Price Converter. View CUC Currency Information.

Cancellation Policy:
Service	Days cancelled prior to arrival	Forfeiture
International air		Nonrefundable once booked
Domestic land & air services	91 & over	$100.00 administrative fee + applicable bank fees
	21 to 90	50%
	20 and under	100%

Blue Cross (TM) Cancellation Insurance:
Cancellation insurance may be purchased at time of deposit. Please contact us for price quotation.

Medical Considerations:
WoWCuba offers and recommends emergency medical insurance to all clients. Please contact us for price quotation. View Details

Emergency Cash Advances:
WoWCuba provides emergency cash (CUC) advances to their clients in Havana at a 10% surcharge or anywhere in the country for group tour members accompanied by a WoWCuba/MacQueen's representative. Payments are processed in our Canadian sales office.

Singles on WoWCuba Group Tours:
Should you wish, we will do our best to match you up with a roommate. If a roommate cannot be arranged, the single supplement charge applies. Should overbooking arise, we may be forced to change room configuration and in this unlikely event, you will be compensated accordingly.

The Fine Print:

WoWCuba/MacQueen's Island Tours acts only as the agent for the suppliers providing the means of transportation and all other related travel services. We assume no responsibility, however caused, for injury, loss or damage to person or property in connection with any service resulting directly from the following: acts of God, detention, annoyance, terrorism, thefts, pilferage, civil disturbances, government restrictions or regulations, strikes, delays and expenses arising from quarantine, failure of any means on conveyance to arrive or depart as scheduled, discrepancies or change in transit or hotel services over which we have no control or other financial loss whether to persons or property arising out of certain risks and danger which may occur during your holiday, including but not limited to the hazards of activities in general. Regulations governing charter flights allow for changes to the published itinerary without prior notice. ALL connecting flight reservations are made at passenger's own risk. We reserve the right to make changes in the itinerary where deemed advisable for the comfort and well-being of trip members. Tour leaders have the right to dismiss participants who may be jeopardizing the safety or enjoyment of the tour.